FAQs
Holiday Lighting & Decor Frequently Asked Questions
What holiday lighting and decor services do you offer?
- We provide ALL-INCLUSIVE, PROFESSIONAL holiday lighting and decor services. We serve residential, commercial, and municipal clients.
- This means we do the design, product customization, installation, maintenance, removal, and off-season storage of lights and other materials.
- Our products are professional-grade, and the light strands, extension cords, garland, etc. are customized to suit each job.
How much does it cost? Is there a minimum fee?
- Every job is different based on the type, installation difficulty level, and amount of lighting and decor desired. We perform installations in every price range, but our minimum fee is $500.00.
- Keep in mind we provide ALL-INCLUSIVE, PROFESSIONAL holiday lighting and decor. And our professional-grade products (which we customize for each job) are considerably higher in both quality and cost than basic consumer-level products.
- As professional installers, we undergo training and maintain certification by professional trade organizations, and we carry all necessary insurances. Consumers should be wary of installers who offer exceptionally low rates, are uninsured, or are not affiliated with a trade organization.
What are the payment terms and methods?
- Payment methods are cash, check, or card.
- The minimum deposit is 50% due at the time of acceptance. The holiday lighting season is very short, so space on our schedule is limited and precious to us. Cancellations can result in scheduling gaps and opportunity costs. For that reason all deposits are NON-REFUNDABLE.
- The outstanding balance is due upon installation.
How do I get an estimate?
- We perform on-site evaluations and provide no-obligation estimates. Contact our office to set up an inspection. Alternately, our estimators can work from client-provided photos, or even photos taken from the internet (Zillow, Google Maps, etc.) to provide off-site estimates. The holiday lighting season is short, and our schedules fill up quickly. Therefore, prices INCREASE as the holidays get closer and schedules get tighter. For that reason, our estimates are only valid for 2 business days after the date issued. After 2 days, we reserve the right to increase the proposed fees.
Are discounts available?
- We offer discounts based on multi-year contracts. The longer the contract, the greater the discount.
- In subsequent years, we contact clients in September and early October to schedule installations and obtain deposits.
- There is a penalty of 20% of the remaining contract balance for early cancellation. Note, we customize products to fit each job, so we prefer long-term contracts. If we did not charge a cancellation fee, clients could sign up for contracts solely to obtain a discount and then cancel without consequence.
- We offer a discount for active/retired military, first responders, senior citizens, and teachers.
- We offer a discount for clients who allow us to display a small yard sign on their property during the lighting season.
How are installations scheduled?
- In order to be as efficient as possible and limit travel time between jobs, we designate installations in specific areas for specific days. However, we cannot know in advance how long it will take to fill up a designated area, nor can we predict prohibitive weather conditions. Therefore we establish an installation deadline, rather than an exact install date, for each job. We contact the client at least 24 hours prior to installation. There is no need for the client to be home for installation.
Who provides and/or owns the lights and decor?
- We provide everything. The customer purchases a service only. No goods are being sold, only services (which include design, installation, maintenance, removal, and storage of lights and decor). All lighting and decor items remain the property of the company.
Will the electric bill increase dramatically?
- Because our modern, professional-grade lighting products use LED or SMD technologies, there will NOT be a significant increase in electric usage. By contrast, supplying power to just 200 old, traditional incandescent bulbs could cause a sharp increase in power usage. While these bulbs are still readily available and widely used by homeowners, they are no longer the standard for lighting professionals.
What if lights fail or get damaged?
- Maintenance is provided as part of our service, from the date of install until January 1st. However, the company is not responsible for lights or products which are damaged or lost due to vandalism, extreme weather conditions, or other acts of God. Replacement in such cases requires an additional charge.
Christmas made easy… Lights Hung With Care!
